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| Performance | Quality | Speed | Relationships | Cost | |
|---|---|---|---|---|---|
| Market |
Target Market Coverage
Market Share
Market Structure
Product Portfolio
Configurability
Competition Index
|
Direct Contact Quality
|
New Projects
|
Vendor Portfolio
|
Channel Profitability
Channel Development
ATL Management
|
| Sales |
Sales Opportunity
Sales Price
Customer Retention
|
Forecast Accuracy
Lead Generation Quality
|
Sales Cycle
Sales Close
|
Customer Satisfaction
|
Cost-of-Sales
|
| Customer Service |
Service Performance
Customer Care Performance
|
Service Accuracy
Transformation Ratio
|
On-Time Delivery
|
Agreement Effectiveness
|
Service Utilization
|
| Outbound Supply |
Order Fill Rate
|
Material Quality
|
On-Time Delivery
|
Customer Satisfaction
Transport / Deliverers Portfolio
|
|
| Inbound Supply |
Order Fill Rate
Service Performance
Care Performance
|
Material Quality
Service Accuracy
Transformation Ratio
|
On-Time Delivery
|
Agreement Effectiveness
Vendor Portfolio
|
|
| Operations |
Capacity Utilization
Inventory Turnover
|
Sigma Value
|
Time-to Market
Cash-to-Cash Cycle Time
|
Empoyees Retention
|
Cost Index
Conversion Costs
Assets Utilization
|
| Change |
New Products Revenue
Feature Revenue
New Projects
Innovation Index
|
Market Research
R&D Success
|
Time-to-Market
|
R&D Cost
|
|
| Internal Services |
Skills Inventory
IT Systems Performance
IT Support Performance
IT New Projects
|
Employee Training
HR Advisory
Financial Compliance
Financial Accuracy
Financial Advisory
|
HR Recruitment Effectiveness
|
Service-Level Effectiveness
Partnership Ratio
|
HR Recruitment Ratio
Benefits Administration
HR Total Costs
IT Total Costs
Financial Costs of Service
|